Terms of Service

These terms govern your use of Wills by NexIntake (the “Service”), operated by Group Alba Nova Limited (company number SC838019), registered at 3 Hill Street, Third Floor, New Town, Edinburgh, Scotland, EH2 3JP (“we”, “us”, “our”). VAT number: GB499900238. Contact: hello@nexintake.com.

By using the Service you agree to these terms. If you do not agree, do not use the Service. Before you pay, you must also confirm that you accept these terms, our Privacy Policy, and our Refund Policy.

1. Who we are, and who we are not

We provide an online will-writing service for individuals who need a will under the law of England and Wales. Our company is registered in Scotland; that does not mean we prepare Scottish wills. We are not a firm of solicitors, we are not regulated by the Solicitors Regulation Authority, and we do not provide personal legal advice tailored to your individual circumstances beyond assembling a will from your answers using established legal wording. Your will is not individually reviewed by a solicitor.

If your situation is complex (for example business interests, overseas property, trusts, contested estates, or vulnerable beneficiaries), you should take independent legal advice. Where we identify complexity we may decline to complete an order and suggest you speak to a specialist.

2. Jurisdiction

The Service is only for wills intended to take effect under the law of England and Wales. It is not suitable for Scotland, Northern Ireland, or other countries.

3. How the service works

1. You answer questions in an online conversation (chat), on one device.
2. We assemble a watermarked draft will for you to review before payment.
3. If you choose to pay, we generate an execution-ready PDF (no watermark), email it to you, and make it available to download from the success page on the same device.
4. You print and sign at home with two independent adult witnesses, following the signing instructions we provide. A will is not legally effective until correctly executed.

We use technology, including automated tools and AI-assisted conversation, to gather your information. We do not invent bespoke legal rules. Your document is built from established will clause templates and standard England & Wales will wording.

4. Eligibility

You must:

• be aged 18 or over;
• have capacity to make a will;
• need a will under the law of England and Wales;
• provide accurate information about yourself and your wishes.

5. Your responsibilities

You are responsible for:

• the accuracy and completeness of the information you give us;
• carefully reviewing your draft and final will before signing;
• signing and witnessing your will correctly (two independent adult witnesses present together with you);
• storing the signed original safely and telling your executors where it is.

We will never appoint ourselves as your executor. Beneficiaries and their spouses or civil partners should not act as witnesses.

6. Account and 30-day free changes

Creating an account is optional. You can download your paid will from the success page and from the email we send without an account.

30-day free changes require a free account created after payment (magic-link sign-in; no password). Use the same email address you used at checkout where possible. Within 30 days of purchase (your edit window), you may update the information fields we show in “Your information”. Saving regenerates your execution-ready PDF(s) and we re-email them to you.

After the edit window ends, downloads of the last generated PDF remain available in your account where linked, but further edits through the Service are not included.

7. Pricing and payment

Current prices (inclusive of VAT): single will £59; couple wills (two matching wills) £99. Our VAT number is GB499900238. Prices shown on the website are the amounts you pay at checkout. Payment is processed by Stripe. You only pay after you have reviewed a watermarked draft and choose to continue.

8. Digital content and cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have a 14-day cooling-off period for distance contracts. Our product is digital content (your execution-ready will PDF and signing guide), supplied immediately after payment.

By ticking the checkout confirmation and paying, you:

• expressly request that we supply the digital content immediately (before the end of the 14-day cooling-off period); and
• acknowledge that you lose your right to cancel under the cooling-off rules once download of the digital content begins.

This does not affect other rights you may have if we fail to deliver the Service with reasonable care and skill, or where the law otherwise requires a refund. See our Refund Policy.

9. Refunds

You review a full watermarked draft before you pay, so we do not offer a post-purchase “not satisfied” or money-back guarantee. See our Refund Policy for when a refund may still apply (for example if we fail to deliver your PDF, or where the law requires it).

10. Intellectual property

We own the Service, templates, branding, and software. You own the personal information you provide. You receive a personal licence to use your generated will PDF for your own estate planning. You must not copy, resell, or commercially exploit our templates or Service.

11. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

Subject to that, we are not liable for losses arising from inaccurate information you provide, incorrect signing or witnessing, failure to update your will after life changes, or use of the Service outside England and Wales. Our total liability arising out of any order is limited to the amount you paid us for that order.

12. Complaints

Email hello@nexintake.com. We aim to acknowledge within 5 working days and resolve within 8 weeks.

13. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections that may apply where you live.

14. Changes

We may update these terms from time to time. The version on this page at the time you place an order applies to that order.